Citizens Advice Scotland (CAS), its 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by the service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2013/14 the Citizens Advice Service in Scotland helped over 330,000 clients in Scotland deal with over one million issues overall.
The Scottish CAB service also influences government and organisations to
change policy and laws that affect people’s lives. Bureaux provide a service from well over 200 locations across Scotland - from the outer isles to the inner cities.
85% of CAB staff are trained volunteers.
Citizens Advice Scotland (CAS) is the national umbrella body that provides
support services for Scottish citizens advice bureaux and collates client case
evidence to shape policy in Scotland and the UK. In particular, CAS:
• Provides a range of services and the best possible advice and support to
its member bureaux to meet the needs of existing and potential clients
• Sets quality standards and audits bureaux compliance with these standards
• Is the voice of the CAB Service in Scotland and its clients to raise the
profile of the service and make changes to social policy.
For addresses and exact locations of advice bureaux or more information on the work of Citizens Advice in Scotland please contact:
1st Floor Spectrum House
2 Powderhall Road
EH7 4GB Edinburgh
Tel: (0044) 131 550 1000 Fax: (0044) 131 550 1001
Citizens Advice Scotland supports Scottish Citizens Advice Bureaux and helps to
shape policy and legislation in both the Holyrood and Westminster Parliaments.
Citizens Advice International provides a global platform from which to further
promote people’s right to free, independent advice and information.